FREQUENTLY ASKED QUESTIONS (FAQ)

Q: How long does it take to schedule appointment?

New patient appointments can be scheduled within 2-3 weeks.
Follow up appointments within a month

Q: How do you handle emergencies and acute crisis?

A: If you are experiencing an emergency is recommended you call 911 or go to nearest local ER (emergency room). If you are experiencing a mental health crisis such suicidal ideation or panic attack, please call 911 or crisis hotline at 602-222-9444 or 1834-536-4673, or text 4HOPE (44673).

Q: What should I do if I experience an adverse medication reaction (rash, nausea/vomiting, chest pain etc)?

A: Please stop med and call our office for consult at 480-207-5205

Q: Is there a patient portal?

A: Patients can only create a patient portal through invitation only.

Q: Do you take my insurance?
A: Yes, we accept most major insurances including BCBS, UHC, Aetna, Cigna, Humana, Medicare, and several AHCCCS plans. If you’re unsure, call us and we’ll help check your benefits.

Q: What should I bring to my first appointment?
A: Please have:

Photo ID
Insurance card
Current medication list
Any recent labs or medical records

Q: How long are appointments?

A: New patient appointments are 60–90 minutes so we have enough time to fully understand your needs. Follow-up appointments are usually 20–30 minutes.

Q: Do you offer in-person visits?

A: Yes, we do! If you prefer to come to the office instead of Zoom, just let us know when scheduling.

Q: Can I do telehealth from my phone?

A: Yes! You can join your appointment right from your phone. Just download the free Zoom app ahead of time, and then click the secure link we send you.

Q: What if I need to cancel or reschedule?

A: Life happens—we get it. Please give us at least 24-48 hours’ notice so we can offer your time to another patient. Late cancellations or missed appointments may be subject to a fee.

Q: What is your policy for no-shows or late cancellations?

A: We ask for at least 24 hours’ notice if you need to cancel or reschedule. If you miss your appointment or cancel on the same day, a $150 no-show/late cancellation fee will be charged. This helps us keep appointment times available for other patients who need care.

Q: Is there a patient portal app?

A: Yes, patients can download CHARM mPHR app from the App Store for IOS users, or Google Play or android users. Once you download the app you can login using your individual email or login and password.

Q. What is Charm PHR for?

A: Charm Personal Health Record (PHR) enables users to access and track health records online. Patients and their family members can store and manage their health records under a single PHR account.

Users can access Charm PHR features to:

Add and manage health records like allergies, clinical problems, and other medical histories.
Communicate with their Practice or Provider effectively.
Share their health records with Practice members or others through the mail.
Book appointments and request medicine or supplement refills.
Track ailments and the treatment's progress.
Monitor health vitals and fitness goals.
Pay balances

Q: What are your cash pay rates?

A: New patient: $275

Follow up: $165
Psychotherapy if done with medication management visit: 15-30min- $35, 36-45min, $45, 45-60min, $65
Psychotherapy only: 30min = $100, 45min= $145, 60min= $165

Q: How do I pay my bill?

A: Patients can pay their balances on the patient portal, or by clicking on make payment on their invoices they receive through email or in patient portal

Q: How do you manage collection?

A: Patients are expected to make payments at the time of service. If a patient is unable to pay their full copay, deductible, or coinsurance amount, they may pay at least 50% of the balance in order to keep their scheduled appointment. Otherwise, the appointment will need to be rescheduled until the outstanding amount can be paid.